A reliable connection with local support and loads of extras

KC's Broadband package is full of extras that help keep you connected to friends and family.

Local support

We're just around the corner.

Our friendly staff are just a free call away or you can even pop into our customer centre on Carr Lane in Hull city centre. We're the only major broadband provider in the UK to offer a face-to-face walk-in centre if you need help.

Need a little more help getting set up?

Our Home Install service will get your standard broadband up and running from as little as £49, one off. We’ll connect up your router, configure a device and give you a quick demonstration. If you want more, our Silver and Gold packages will help you make the most of your connection.

Simply pick a package and add "Home Install" to your basket during checkout.
Already a customer? Give us a call on 0800 915 5116

  • Home Install Bronze Icon


    Set up a single device
    Router installation
    Connection of one device
    50% off our premium router

  • Home Install Silver Icon


    Set up upto 3 devices
    Router installation
    Connection of one device
    50% off our premium router
    Email set up
    Wireless survey (worth £29)

  • Home Install Gold Icon


    Set up upto 5 devices
    Router installation
    Connection of one device
    50% off our premium router
    Email set up
    Wireless survey (worth £29)
    Wireless booster included

Manage your account online

You'll get your very own online account login which means you can keep up with your broadband usage, check your recent bills and even change your personal details when you need to, 24/7. If you're an existing broadband customer, you can set up your account here.

Broadband usage alerts

To help you keep track of what you're using, we send you email alerts when you reach 50%, 75%, 90% and 100% of your allowance which helps prevent any unexpected charges.

Free WiFi hotspots

We have dozens of Wi-Fi hotspots in Hull city centre that you can use for free if you're a KC broadband customer.

Find out more about Wifi 
Recycle Now

Recycling your old electrical equipment is easy

Recycling old electronics is free and easy, just pop to your nearest recycling centre.

Find your nearest recycling centre

We're proud be a part of the national Distributor Take-back scheme (DTS), supporting the national network of WEEE recycling centres established by local authorities. 

Legal Stuff

All prices and offers subject to availability in your area and include VAT and payment by Direct Debit. Add £1 to the monthly rental price for other payment types and 50p for paper billing. Contract terms and additional usage fees apply. A 15.75p set up charge per call applies to calls made outside your inclusive call allowance and call charges (excluding VAT) are subject to rounding to the next whole penny. VAT is applied after rounding. You need to live within the area of our network to get KC bundles. A £50 connection charge applies to Lightstream products unless stated otherwise. Broadband speeds are dependent on how far you live from the exchange and the wiring within your home. We’ll provide you with a typical speed for your postcode area or you can check your postcode speed below.

  1. Subject to a £6.49 delivery fee.
  2. Local calls to geographic landline numbers only. Inclusive national calls to 01, 02 and 03 UK landline numbers. 084, 087, 197 local directory enquiry calls and 118288 national directory enquiry calls subject to our Fair Usage Policy.
  3. Inclusive mobile minutes applicable to calls made from your KC landline to UK mobiles within the time bands of your chosen phone plan. These calls are timed to the next whole minute.
  4. 118288 national directory enquiry calls are subject to our Fair Usage Policy.
  5. 18 month contract applies. Package subject to our Fair Usage Policy Standard pence-per-minute rates apply thereafter.

YouView service requires broadband connection. YouView service subject to terms of use and suitable broadband speed, TV aerial and coverage, see youview.com for details. YouView and the YouView logo are registered trade marks of YouView TV Ltd and are used under licence.

† Minimum, maximum and average speeds are based on actual access line speeds within those postcode areas. If you receive speeds significantly below than the minimum stated here and we’re unable to fix it, you can cancel your contract at any time with no termination fee, in accordance with the Ofcom voluntary code of practice.