KC Bundles : Your questions answered
All you need to know about KC Bundles
Q: What is a bundle, or a bundled service?
A bundle is a package that includes more than one service – in this case telephone, broadband and mobile broadband. Instead of paying for each of the different services separately, you pay a combined monthly charge on ONE bill.
Q: Why are KC offering bundles?
Bundled services are now common across the industry and in recent years customers have told us that they’d like to be able to buy a combined phone and broadband package and receive just one bill. In the past the communications regulator Ofcom prevented us from offering bundled services. It’s great news for our customers that Ofcom have now lifted this restriction.
Q: What do KC’s bundles offer?
The new bundled services offer a landline and fixed line broadband, and they also offer the option of mobile broadband for people who need it. The bundles give people great value for money with free local calls 24/7 as well as free calls to national, and 0870, 0845 and directory enquiry numbers. The bundles also include free landline to UK mobile minutes. As for broadband, the fixed line broadband service included in our bundles offers superfast speeds using the latest technology – we’ll tell you what speed you can expect when you sign up.
Q: I want a landline and a broadband service but why should I buy these as a bundle?
By buying a phone and broadband bundle you can enjoy better value for money than if you bought the services separately. You can order everything at the same time and we’ll send you one bill for everything. That means one bill, one payment, plus the flexibility to choose the perfect package to suit the needs of you and your family.
Q: I already have an existing KC landline and Karoo broadband, so why should I move to a bundle?
Just as if you were buying a phone and broadband service for the first time, switching from your current KC landline and Karoo broadband service can give you better value for money, and you’ll receive just one bill. You won’t need to change your telephone number or your Karoo login details – if you want to switch to a bundled service we’ll just move you over to the new package, it’s simple and hassle free.
Q: What do the services include and how much do they cost?
Full details are available by visiting our bundles page.
Q: How can I get a bundle?
You can call us on 0800 915 5599. A member of our team will help you choose the perfect package for your needs and will do the rest for you. Alternatively, visit our bundles page and select your service online and we will call you back.
Q: How do KC’s bundles compare with national suppliers?
KC already offers Britain’s best value call packages so combined with our superfast broadband service our new bundles offer excellent value for money. No other provider offers free local calls 24/7 and we know KC customers value this, which is why these are included in our new bundled services. We’re confident our bundles stack up well against national providers, as they also offer free features like KC message minder and caller display as well as free calls to other number types.
