Help and Support

  • Disconnections/Slow Speeds

    If your internet speed or connection isn’t what it should be, our Technical Support team can usually sort this out straight away. But to save you having to call, there are a few quick and easy things you can try that should help. First of all, check your wireless channel on your router. Something as simple as not being on the right channel can make your wireless signal drop out every now and again. There’s a step-by-step guide for KC supplied routers here.

    Last update: 8:55:00 - September 23, 2014 Next update:

Live Chat

Report a fault

To report a fault please log in to KCOnline here...

Contact us





Contact our support teams

Customer Services 01482 602 555

Monday to Friday 8.30am - 7.30pm
Saturday 9am - 5pm

Technical Support 01482 606 101

Monday to Friday 8am - 9pm
Saturday and Sunday 9am - 6pm
Bank Holidays 10am - 6pm

Pay your bill 01482 604 706

24 hours a day, 7 days a week

Report a fault
From a KC line 151
From any other line 01482 602 151

24 hours a day, 7 days a week