Help and Support

Home Customers

Sign up or switch to karoo broadband

Monday to Friday 8.30am-7.30pm
& Saturday 9am-5pm

Phone

01482 602 300

FREE Karoo Technical Support

Monday to Friday 8am-9pm
Saturday 9am-5pm
Sunday and Bank Holidays 10am-6pm

Phone

Karoo Broadband
01482 606 101

Email

help@kcom.com

Customer Services

Monday to Friday 8.30am-7.30pm
& Saturday 9am-5pm

Phone

01482 602 555

Email

info@kcom.co.uk

Phone

Text phone
01482 320 101

Pay your bill

24 Hours a Day, 7 Days a Week

Phone

01482 604 706

Email

Pay with KCOnline

Report a fault

24 Hours a Day, 7 Days a Week

Phone

From a KC line, FREE
151

Phone

From any other line
01482 602 151

Click if you wish to report a fault online

Directory Enquiries

24 Hours a Day, 7 Days a Week

Local:197
Calls cost 45p including VAT for up to 3 searches

National:118 288
Calls cost 79p connection plus 25p per minute including VAT for up to 3 searches. Call charges from mobiles and other networks may vary. If you are calling from a mobile you will now receive your requested number via text message. You will not be charged for the text message.

International: 118 188
Calls cost £2 connection plus 10p per minute including VAT for 1 search.

Operator Assisstance

24 Hours a Day, 7 Days a Week

KC network area:194

National:100

International:155

To make a complaint

We continuously make improvements to our services as a result of valuable feedback from our customers. If something has not met your expectations, we want to know straight away. To make a complaint or send us feedback please email info@kcom.com

Give us your feedback

24 hours per day …

Email

Quick contact form

Business sample bill - Front Business sample bill - Back
Home sample bill - Front Home sample bill - Back

Business bill FAQs

Why are the call charge dates not stated on the front page of my bill?
A breakdown of all your calls now includes the date and time you made the call and you will find this information on how we worked out your bill page.

When do I have to pay my bills?
To avoid a late payment charge being applied to your next bill, make sure your payment gets to us before the due date on your bill.

Why am I being charged a late payment fee?
Unfortunately this late payment fee has been charged if you receive a red reminder and this is not paid by the due/expiry date. If you are having trouble meeting payments, please get in touch with our Business Care Team to discuss your account, we’re here to help on 0800 915 5777 Opt 2

What happens if I miss a payment?
If your account is overdue, you will receive a red reminder which lets you know. We’ll always try to contact you before making any restriction (usually in writing).

How will I be charged this fee?
If you are late paying your invoice, the charge will appear on your next invoice.

Why is my first month’s bill more than normal?
Your first bill will be more than normal. This is because you pay for services 3 months in advance, if you have chosen to pay your bill quarterly and also if you have just taken a new service with us you will pay the full connection fee on this first bill.

How often will I receive a bill?
Around each month business customers will receive bills for the following products:

*This service is only available to KCs fixed line customers.

Residential bill FAQs

If you have any questions about your bill and the choices of ways to pay, you’ll find the answers here.

General

How do you work out my bill?
Any rental charges on your bill for your KC Talk package, or any other extras for example Caller Display, will always be charged in advance. Call charges will always appear on your bill in arrears – after they have been made. Our new bill layout now provides clearer headings to show you how your bill is worked out.

Can I view my bills online?
Yes. If you would like to stop receiving paper bills and manage your account online visit www.k-c.co.uk/kconline. KCOnline is completely FREE and in just 3 easy steps you can register and manage your account around the clock. With KCOnline you can:

Why have I incurred a late payment fee?
If for any reason your payment has been unable to reach us by the due date shown on your bill, a late payment fee of £5 will be raised. To help you avoid this we will always include a personal message on the front of your bill that tells you exactly what to do with your statement and the date payment is due. Take a look at our ‘Ways to pay’ section to pick a payment method that suits you. This will also tell you how long your preferred method will take to reach us.

Call Charges

I have a call on my bill and I don’t recognise the number.
Don’t worry – all the calls on your bill are a true reflection of the calls made only from your telephone line. We know how hard it can be to remember all of the numbers you have dialled in the past few months, so a breakdown of all the calls you have made now includes the date and time the calls were made.

You might not recognise a number because it is a premium, special or multi-media rate call which is a call to a telephone number that is usually for either information, entertainment, TV games or voting services. These services are regulated by PhonePayPlus. Details can be found on their website www.phonepayplus.org.uk o by calling their contact centre free on 0800 500 212.

Customer Feedback

Let us know what you think of our bills – you can do that here

Still have a query on your bill?
Give us a call on the number on the front of your bill.

If you have difficulty reading your bill we can offer large print or Braille bills. Let us know on 01482 602555.