Help and Support

  • Service Issue

    Some of our customers may be having problems connecting to the Internet. The issue has now been resolved but you may need to switch your router off and back on again to restore service. You may also need to refresh your browser by pressing F5 on the top of your keyboard. We apologise for any inconvenience this may cause.

    If you have factory reset your router by mistake, please see our articles on how to setup your router.
    KC supplied routers
    Non KC supplied routers.

    Email Setup

    Last update: July 31, 2014 Next update:

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Customer Services 01482 602 555

Monday to Friday 8.30am - 7.30pm
Saturday 9am - 5pm

Technical Support 01482 606 101

Monday to Friday 8am - 9pm
Saturday and Sunday 9am - 6pm
Bank Holidays 10am - 6pm

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24 hours a day, 7 days a week