Help and Support

  • Service Issue

    Some of our customers may be having problems browsing the Internet. The issue has now been resolved but you may need to switch your router off and back on again to restore service. You may also need to refresh your browser by pressing F5 on the top of your keyboard. We apologise for any inconvenience this may cause.

    If you have factory reset your router by mistake, please see our articles on how to setup your router.
    KC supplied routers
    Non KC supplied routers.

    Email users may need to re-enter their email username(email address) and password. If you have removed your email account, click below .
    Email Setup

    Last update: 9:27:07 - August 23, 2014 Next update:

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Customer Services 01482 602 555

Monday to Friday 8.30am - 7.30pm
Saturday 9am - 5pm

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Saturday and Sunday 9am - 6pm
Bank Holidays 10am - 6pm

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