SMARTComms frequently asked questions

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    • Question

      Submitted on February 29 2012

      Can I keep my existing number if I switch to SMARTComms?

    • answer

      Yes, in most cases you can keep your existing number.

    • Question

      Submitted on February 14 2012

      How long is my contract for SMARTComms?

    • answer

      SMARTComms contracts are available for 1, 3 and 5 year terms.

    • Question

      Submitted on April 19 2011

      I want to change my handset/move desk/remove a user. Who should I call?

    • answer

      Please contact the KC Business Team on 0800 915 5777 (option 2).

    • Question

      Submitted on April 19 2011

      My handset isn’t working. Who should I call?

    • answer

      Please contact the KC Technical Support Line 0808 208 3000 (24x7x365)

    • Question

      Submitted on April 19 2011

      How do I install the PC Softphones?

    • answer

      All customers are sent an Installation Guide by the Business Service Support Team - please contact them on 0800 915 5777 (option 2) or by email at businesscare@kcom.com.

    • Question

      Submitted on April 19 2011

      I've forgotten my password to the SMARTComms Portal, what shall I do?

    • answer

      Please contact the KC Business Team on 0800 915 5777 (option 2).

    • Question

      Submitted on April 19 2011

      What is the lead time for my chosen service?

    • answer

      All leads times are subject to a Site Survey. We will conduct the Site Survey and confirm the lead time upon completion.
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