SMART Numbers

Summary

SMART Numbers enable you to manage all your inbound calls, making sure they get to the destination that's most convenient for you and your employees. 

So if you’re working late you could transfer your calls to work from home. If you're going on holiday you could transfer your calls to another number or another office.

Even better you only need to make one call to KC’s secure automated service to instantly re-route your calls, giving you the flexibility and control to change routing plans anytime, anywhere.

SMART Numbers Enhanced

If you need more, SMART Numbers Enhanced gives you even greater flexibility, providing the ability to create bespoke routing plans for your business.

With this service you can create as many routing plans as you require and you can choose from a whole range of advanced features including:

Time of day routing

You can set your routing plans so at the end of the working day your calls automatically transfer to another number

Day of week routing

You could choose that every Saturday your calls automatically transfer to your home telephone

Calendar routing

Or on bank holidays your calls could always be transferred to a voicemail message

Call volume control

Another feature you choose to use implement is the distribution control routing plan. This enables you to route calls on a percentage basis. For example, you could chose to route 75% of calls to one office and 25% to another site, enabling you to staff sites accordingly and ensuring callers are not left holding for long periods of time.

With SMART Numbers Enhanced we are on hand to work with you and devise routing plans that will benefit your business, so call us today to book an appointment.

Benefits

 With SMART Numbers:

• keep your local 01482 number wherever you are in the world
• your customers can always get through to you, improving your customer service by being easily contactable
• you can keep your local number wherever you are in the world
• you will receive 100% of your calls
• there’s no need to be tied to your desk. SMART Numbers gives you the freedom to be away from the office without worrying about missing an important call
• you can activate your routing plans anytime from anywhere in the world
• all of your calls can be instantly transferred with one telephone call to a different location, an excellent way to implement a disaster recovery or business continuity plan

With SMART Numbers Enhanced:

• you have the option to implement advanced routing plans that are bespoke to your business
• our team will advise and help build a series of routing plans which will most benefit your business
• you benefit from having the presence of an office and 01482 number however you don’t have to have an office or landline for this service
• there is an option to use our online portal which gives you the freedom to create and manage your routing plans yourself.

If you think your business will need to add, change or delete routing plans on a regular basis then SMART Numbers Enhanced provides this flexibility and is the best service for your business.