(L-R) Wayne Holgate of Axida and Ben O'Leary of KC

Local technology firm Axida is helping to transform the experience of shoppers at some of the UK’s biggest retail websites, backed up with web hosting from KC.

With UK website sales hitting £52.1bn last year, online retailing is big business – and once something’s been ordered via a website it needs to be delivered, so for online retailers the process for getting the goods to the customer’s door is just as important as the buying process.

That’s where Hull-based Axida comes in. Its HDi service is an intelligent home delivery solution that helps retailers and logistics firms make deliveries in a way that increases customer satisfaction and gives them a competitive edge. Clients include retailers Wickes, Laura Ashley, IKEA, Hobbycraft, and Beanbag Bazaar, as well as specialist logistics firms ProFS, CEVA Logistics and Wincanton, who in turn use HDi to serve the likes of Dunelm, J Sainsbury, Habitat, M&S and Best Buy.

Axida’s systems allow online retailers and delivery firms to offer specific delivery time slots to their customers so that they can arrange to be at home when their goods arrive, increasing efficiency and customer satisfaction and reducing costs. The firm also provides technology that means minutes after an order is placed online it can be selected from a warehouse ready to be delivered. 

With so many household names relying on Axida for efficient customer deliveries, it’s vital that its systems are reliable and available 24/7, and it uses hosting from KC to achieve this.

Axida Director Wayne Holgate said: “It doesn’t matter how sophisticated and efficient our solutions are if our customers can’t access them because a server somewhere is down or not able to handle all the traffic it’s getting.

“KC’s managed server hosting and co-located hosting give us peace of mind that the solutions we’re providing are backed up with a fast, flexible and secure hosting service.

“We’re a Hull-based firm providing business-critical services to international household names, and I’m pleased we’re able to use another local firm to provide the services we need to do this efficiently.

Ben O’Leary, Axida’s Account Manager at KC, said: “Hosting is one of those services that’s invisible if you get it right but has the potential to cause major headaches if it’s not.

“We’re delighted that Axida, which is a leader in its industry, chooses to host its services with us. We look forward to working with Axida as it continues to innovate and grow.”