Tony Jopling

KC Contact Centres has achieved the Global Standard for quality service, awarded by the Customer Contact Association (CCA), the international industry body for call centres.

The standard was awarded following a rigorous audit by the CCA. To achieve the Global Standard, call centres need to demonstrate that their main priority is to provide excellent customer service, and that recruitment, training and development and communications processes are all designed with better customer service in mind.

 Just 10 call centres in Yorkshire have achieved the standard, among them NHS Direct and the Environment Agency.

KC Contact Centres provides outsourced customer services and directory enquiries services to a range of clients. These include Hull City Council, for whom it handles more than 15,000 calls per week through the 300300 service.

Tony Jopling, Head of KC Contact Centres, said: “Achieving the CCA Global Standard is great news for us. It recognises our focus on recruiting people who have a great attitude to customer service and giving them the training and support they need to do the best possible job for our clients.

“It’s also an industry-recognised standard that we hope will help us to win more new clients. “

Last year KC Contact Centres was ranked among the top five UK public sector call centres for customer services, and among the top 25 UK call centres overall.